Privacy & Payment Policies

Effective Date: 25/02/2025

Last Updated: 25/02/2025

1) Introduction

The Hormone Hub respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose and safeguard your information when you visit our website www.thehormonehubb.org.uk, and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

We may collect the following data:

2) Personal Information You Provide to Us

- Name

- Email address

- Phone number

- Address (if applicable)

- Payment details (if applicable)

- Health - related information you choose to share (eg. symptoms, menstrual cycle, questionnaire responses)

3) Automatically Collected Information

We may use the information collected for the following purposes:

- To provide and personalise our services

- To communicate with you regarding appointments, services, and updates

- To process payments and transactions

- To send marketing emails (with your consent)

- To improve our website and services

- To comply with legal and regulatory obligations

4) Sharing Your Information

We do not sell, trade or rent your personal data. However we may share information with:

- Service providers: Third parties who assist in running our website, email services, or payment processing.

- Legal requirements: If required by law, such as responding to a court order or legal request

- Other practitioner referrals: Other practitioners we may to need lease with to support your care

5) Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. However, no internet based service is completely secure, we cannot guarantee absolute security.

6) Your Rights

Depending on your location, you may have the following rights:

- Access: Request a copy of your personal data we hold about you.

- Correction: Request that we update or correct inaccurate information.

- Deletion: Request that we delete your data, subject to legal requirements.

- Objection and Restriction: Request to restrict or object to certain processing.

- Data Portability: Request your data in transferable format.

Withdraw Consent: If you have given consent for marketing emails, you can withdraw it anytime. To exercise your rights please contact us at [email protected] or click unsubscribe at the bottom of your emails.